46-Functionality Checklist, Merchant Card Services (Group 2), GEN2131264P1.xlsx

This is a Functionality Checklist for Solicitation No. GEN2131264P1 issued by Broward County, Florida for Merchant Card Services (Group 2) as part of a Master Banking Services procurement. The checklist requires vendors to indicate whether their proposed solutions provide specified functionality either out-of-the-box, through configuration, or not at all. Vendors must complete and submit the checklist by the solicitation's closing date and time, with failure to submit potentially resulting in no points awarded. The checklist covers seven primary sections: Customer Service (merchant banking management, online access to statements and processing data, velocity limit notifications, invoice delivery, equipment displays, transaction monitoring, and relationship reporting); Protection Services (Payment Card Industry compliance, fraud protection, chargeback management, fraud alerts and dashboards, dual approval controls, data breach procedures, and compliance with Visa, MasterCard, American Express, Discover, and Florida privacy laws); Technical Processing Capabilities (EMV chip technology, secure web portal processing with SSL encryption, recurring payments, and point-of-sale compatibility); Technical Integration Requirements (API capabilities, batch processing, and multi-merchant ID support); System Availability (99.99% uptime with transaction latency under five seconds); Reporting (monthly statements, 24/7 technical support, and system administration tools); and Technical Requirements (multi-factor authentication, Single Sign-On integration with Microsoft Entra ID using OIDC, OAuth 2.0, or SAML 2.0, audit logging, and user activity reporting).

The checklist serves as an evaluation tool for Broward County to assess vendor capabilities against the county's technical and operational requirements for merchant card processing services. Vendors may propose for one or multiple banking service groups and must perform all work without subcontracting. The county reserves the right to award each banking service to a single vendor or multiple vendors at its sole discretion. All required and optional documents should be submitted to enable timely and comprehensive review, with submission through the designated procurement portal by the specified deadline.