UNSPSC 43233500: Information exchange software

A program that performs a very specific task, usually related to managing system resources

UNSPSC 43233500 Information exchange software is a Class code encompassing cloud-based and on-premises platforms that state and local governments use to manage workflows, data exchanges, and user interactions across administrative and operational functions. Recent state and local solicitations under this code reflect procurement of IT service management platforms integrating incident and change management, student assessment and data analytics systems, accessibility remediation tools, utility billing and customer information systems, case management applications, FOIA request management software, document workflow automation, e911 community engagement platforms, and AI-powered service automation solutions. Issuing bodies include school districts (Hillsborough County Public Schools, Northside Independent School District, a Texas community college), utilities and municipal agencies (Orlando Utilities Commission, City of Milpitas, City of Augusta), counties (Collier County, Gwinnett County, Dane County, Orange County, Broward County), specialized districts (Valencia College, Fairfax County), and statewide entities (State of Texas, State of Oregon, Employees Retirement System of Texas). Hillsborough County Public Schools appears as a repeat buyer, issuing multiple sole-source notices for ChildPlus Management Software, Curriculum Associates Ellevation, Nutrislice, and Title I Budgeting Software, and a competitive RFP for an Integrated Library System.

Recent activity spans multiple states with heaviest concentration in Florida (Valencia College RFIs for ITSM and accessibility remediation, multiple Hillsborough County sole-source notices, Collier County destination management system and pediatric emergency app notices, Broward County WebEOC and Grammarly procurements) and Georgia (City of Atlanta pipeline inspection and promotional testing, Gwinnett County E911 engagement and HCL Leap, City of Augusta utilities billing CIS). Representative recent opportunities include Valencia College issuing an RFI for an IT Service Management platform with enhanced AI-powered chatbot and third-party system integration due August 26, 2025; Hillsborough County Public Schools posting a competitive RFP for a comprehensive assessment platform serving approximately 200,000–225,000 students with QTI content import, Canvas LMS integration, and pilot implementation in the 2026–27 school year, proposals due April 10, 2026; City of New Haven requesting proposals for a cloud-based FOIA Request Management Application with OnBase and Azure Entra ID integration, due September 22, 2026; City of Augusta seeking a cloud-based utilities billing Customer Information System integrating Itron Temetra AMI, Cityworks, and ArcGIS, with an 18–21 month implementation timeline and proposals due August 26, 2026; and the City of Tucson establishing a Master Agreement through the Axia Cooperative purchasing program for an enterprise AI-powered service automation platform supporting IT Service Desk and Water Customer Service, with an estimated annual nationwide purchase volume of $25 million and proposals due July 13, 2026. The code shows active procurement targeting integration with existing district and agency systems, compliance with accessibility and data privacy standards (WCAG 2.1, FERPA, SOC 2 Type II, NIST frameworks), and increasing vendor interest in cloud-based SaaS delivery models with strong security and support requirements.