UNSPSC 43233508: Mobile operator specific application software

Non standard software (fixed price based development) for specific mobile operators needs, e.g.: Billing SW, Network Planning SW, CRM SW, Mobile Communication SW, Network Quality Management SW, Network Monitoring SW, Workflow Management SW, Network Security SW.

UNSPSC 43233508 Mobile operator specific application software (Commodity) describes call center and telephony software solutions that state and local governments are procuring to handle high-volume communications across departments and agencies. Recent state and local solicitations under this code show universities, counties, and cities acquiring call center platforms with advanced routing, IVR systems, and integrated communications capabilities rather than mobile device management or carrier-specific applications—a meaningful divergence from the code's nominal scope that reflects actual procurement patterns.

State and local issuing bodies soliciting under this code span universities (University of Georgia), counties (Gwinnett County, Georgia; Jackson County, Georgia; Orange County, Florida), cities (Tucson, Arizona; Pembroke Pines, Florida), and school districts (Fort Bend ISD, Texas). Geographic activity concentrates in Georgia, Florida, and Texas, with secondary representation in Washington, California, and Arizona. Representative recent opportunities include the University of Georgia's RFP for veterinary teaching hospital call center software handling 10,000 monthly calls with multi-agent routing and customizable phone trees (due July 31, 2026), and Gwinnett County's competitive sealed bid for Citrix Universal Hybrid Multi-Cloud and NetScaler RMA licensing (due July 20, 2026). A broader pattern emerges across the dataset: many of the tagged opportunities—including an Atlassian Jira renewal (California), a GitLab premium subscription renewal (California), and a SonarQube software renewal (California)—represent software licensing and development tools unrelated to mobile operator applications or call center operations, signaling potential tagging inconsistencies that may reduce the code's reliability for business development filtering. Activity is recent and ongoing, with most solicitations posted in the past four months and spanning RFP, RFQ, and IFB notice types.