Phone and Circuit Services

Haralson County Board of Commissioners is requesting proposals for managed phone and circuit services under an RFP with proposals due October 27, 2026 at 12:00 PM EST and a mandatory question-and-answer virtual meeting on October 2, 2026 at 10:00 AM EST.

The scope encompasses phone system support and circuit services for a single vendor contract running January 1, 2027 through January 1, 2030. Deliverables include support for 165 office extensions, 62 direct inward dial numbers, 12 fax machines, and approximately 161 existing Polycom and Panasonic handsets; dedicated voice circuits with redundancy; call flow management; auto attendant; 20 hunt groups; presence features; long-distance service (estimated 3,000 minutes monthly); IP-based fax service; and implementation planning with architectural documentation. The vendor must coordinate directly with the county's designated IT provider throughout planning, design, implementation, testing, training, and ongoing maintenance. Fixed-cost proposals are required with exceptions only for large or unplanned projects; vendors must detail pricing models, service bundles, and their effects on pricing.

The county operates a technical environment including Fortigate firewalls at the 911 center, redundant AT&T fiber and Parker FiberNet circuits, dark fiber connections to county buildings, Cisco Meraki wireless access points, and multiple Cisco switches across 11 government facilities serving a professional staff of 267 full-time employees and a population exceeding 29,000.

Evaluation criteria include industry expertise and experience, demonstrated customer service quality, experience with similar-sized organizations, phone system offerings and support capabilities, reporting capabilities, financial considerations, creative value-add solutions, and backup and disaster recovery plans. Written questions are due October 6, 2026 at 5:00 PM EST, with answers provided by October 13, 2026. Intent to respond is due October 16, 2026 at 5:00 PM EST.