NIGP 91505: Answering/Paging Services

NIGP 91505 Answering/Paging Services (Item) covers 24/7 telephone answering and dispatch support for government departments, utilities, public safety, social services, and specialized agencies—from routine call intake and message relay to emergency dispatch coordination, technical support centers, and integrated communication platforms serving hundreds of simultaneous calls or thousands monthly. Recent state and local solicitations show departments and authorities procuring live operator-staffed call centers with multilingual support, call recording with extended retention, real-time reporting, performance guarantees (answer times within four rings, dispatch response within ten minutes), and redundancy and disaster recovery capability. County governments, municipalities, special-purpose authorities (housing, utilities, transit, health), and state agencies all use the code, with no dominant repeat buyer evident across the recent sample.

Collier County Board of County Commissioners issued an ITB due August 13, 2026 for 24-hour answering and dispatch supporting its Public Utilities Department, with a local-vendor preference, an estimated annual spend of $60,000, and a base monthly fee plus overage charges for calls exceeding 5,000 per month. The City of Indianapolis and Marion County Purchasing Division issued an RFQ due June 5, 2026 (updated June 5, 2026) for after-hours answering to the Marion County Coroner's Office, handling 400+ monthly calls with 24/7 availability. The Housing Authority of the City of Alameda issued an RFP due March 11, 2026 for three separate live answering services (employee attendance, Housing Choice Voucher inquiries, emergency property management), with multilingual support in five languages, one-minute maximum hold times, and no automated trees. The City of San Marcos, Texas posted RFP 2026-044 due July 9, 2026 for utilities customer care center answering services; specific budget and terms are not disclosed in available documentation. Activity spans Florida, Indiana, Texas, and California, with work concentrated in municipal utilities, social services, property management, and public health call centers.