UNSPSC 81161706: Pager Support Service

A service involving the support of telepager hardware and/or software.

UNSPSC 81161706 Pager Support Service, a Commodity code, covers live answering and dispatch services for public agencies — telephone-answering call centers, after-hours emergency intake lines, and basic telephony operations for utilities, emergency services, and administrative departments. Recent solicitations show state and local buyers using this code for continuous call-handling operations that route incoming communications to appropriate departments or personnel, often with bilingual support, call recording, and structured response-time requirements. The issuing bodies span county and city procurement offices; county government appears most active, with utilities departments, coroner's offices, and hospital systems among the customer agencies. The scope typically includes handling specified monthly call volumes (from hundreds to thousands per month), maintaining performance standards such as answer-time and dispatch-response metrics, and providing daily or shift-based reporting.

Activity concentrates in Florida, Indiana, Texas, and Michigan. Collier County, Florida posted an ITB (Solicitation 268670, due August 13, 2026) for 24-hour answering and dispatch for the Public Utilities Department with approximately $60,000 in historical annual spending, requiring bilingual support, call recording with 90-day retention, and handling up to 100 calls per hour, with a local-vendor preference applying. The City of Indianapolis and Marion County issued an RFQ (RFQUAL47COR19, due May 29 and restated June 5, 2026) for after-hours answering services to support the Marion County Coroner's Office, anticipating over 400 calls per month. The City of San Marcos, Texas released an RFP (2026-044, due July 9, 2026) for Utilities Customer Support Center Answering Services. A fifth opportunity — the City of Detroit's Community Engagement Platform (Solicitation 546288) — tagged to this code, is unrelated to pager support or answering services and appears to be a mislabeled mass-communications software procurement.