UNSPSC 81161706: Pager Support Service

A service involving the support of telepager hardware and/or software.

UNSPSC 81161706 Pager Support Service is a Commodity code describing after-hours and emergency telephone answering and dispatch services that state and local governments procure to field inbound calls, route them to on-call personnel, and manage call records during nights, weekends, holidays, and emergencies. Recent solicitations show that cities and counties use this code to support critical municipal departments—public utilities, water and mobility, coroner's offices—where live operator coverage, call routing to field personnel, call recording, and rapid dispatch response are essential. The work requires bilingual capability, integration with departmental protocols and on-call rosters, performance metrics (answer time, dispatch time), daily call reporting, and often 60- to 90-day call record retention with retrievable audio. Issuing bodies span city and county procurement divisions; the mix includes municipal departments (Tampa, San Marcos), county public utilities (Collier County), and specialized public-safety agencies (Marion County Coroner's Office via the City of Indianapolis). School districts and transit authorities do not appear in recent postings under this code.

Geographic activity centers on Florida (Tampa, Collier County) and the Midwest (Indianapolis, Marion County, San Marcos, Texas). The City of Tampa issued RFQ 26P00594 for after-hours answering supporting Mobility and Water Departments, due October 15, 2026, pricing 10,000 standard calls and 4,000 emergency calls at bidder-determined unit rates with daily reporting penalties; Collier County Board of County Commissioners issued ITB 26-8670 for 24-hour answering and dispatch for Public Utilities, due August 13, 2026, with local-vendor preference, a three-year term, base monthly fee covering 5,000 calls plus overage charges, and estimated annual spend of approximately $60,000; and the City of Indianapolis and Marion County Purchasing Division issued RFQ RFQUAL47COR19 for after-hours answering to the Coroner's Office, with 400+ calls per month and 1,000+ texts monthly, encouraging disadvantaged business enterprise participation. The City of San Marcos, Texas issued RFP 2026-044 for Utilities Customer Care Center Answering Services, due July 9, 2026, with award scheduled for September 1, 2026 City Council action. One recent posting (Detroit's RFP 546288 for a Community Engagement Platform, a cloud-based mass communications system, due June 22, 2026) appears misaligned with the pager support service code scope and does not reflect typical activity under this Commodity.