IVHQ Phone Answering Services

The State of Illinois, through the Illinois Department of Veterans Affairs, is seeking a vendor to provide phone answering services for the Illinois Veterans Home at Quincy (IVHQ). The contract term is for 2 years from July 1, 2021 through June 30, 2023, with the Facility estimating a need for 140 hours of phone answering services per month. The vendor will be required to provide switchboard operator services and dispatching of security or emergency personnel as needed. Vendors must provide a monthly rate for the phone answering services as well as an hourly rate, with quoted prices valid for 180 days and including all shipping and handling charges. The total estimated amount for the 24-month contract term is to be provided by the vendor.

The procurement opportunity has no set-aside designations or restrictions on the types of organizations that can respond. The procurement documents do not identify any incumbent vendors or current contractors, nor do they specify any existing infrastructure or technology that requires integration. The documents also do not provide any information on possible award values or budget ranges for this contract opportunity.