UNSPSC 83111604: Paging services

UNSPSC 83111604 Paging services (Commodity) encompasses after-hours answering and dispatch services that state and local governments procure to handle inbound telephone calls during evenings, weekends, holidays, and emergency periods. Recent solicitations show the code capturing live-operator answering services with call routing and dispatch coordination—work that fundamentally differs from the abstract code name and reflects a consolidation of customer-contact functions under a single vendor. Issuing bodies range from city utilities and public-works departments (Tampa, San Marcos, Indianapolis/Marion County) to county utility authorities (Collier County), with service scopes spanning water, wastewater, solid waste, traffic maintenance, emergency dispatch, and coroner's office communications. Vendors must typically deliver bilingual English/Spanish support, call recording with 60- to 90-day retention, daily call reporting (often in XML format), and performance commitments on answer time (commonly four to fifteen minutes) and dispatch response (often ten minutes). Requirements frequently include three years of relevant experience with client references, E-Verify compliance, and commercial general liability insurance.

Geographic activity concentrates in Florida (Tampa and Collier County), with recent opportunities also posted from Texas (San Marcos), Indiana (Indianapolis/Marion County), and Michigan (Detroit). The Collier County ITB 26-8670 for Public Utilities answering services (due August 13, 2026) carries a local-vendor preference and reflects historical annual spending around $60,000, structured with a base monthly fee covering up to 5,000 calls and overage charges thereafter; the City of Tampa RFQ 26-P-00594 for Mobility and Water Department after-hours answering (due October 15, 2026) emphasizes emergency dispatch during hurricanes and outages with non-compliance penalties of $25 daily for missed reporting requirements. The City of Indianapolis and Marion County RFQ RFQUAL47COR19 for Marion County Coroner's Office after-hours answering (due May 29, 2026, extended to June 5, 2026) invites qualified vendors with redundancy and disaster-recovery infrastructure, targeting 400+ calls per month plus 1,000+ monthly text messages, with MBE/WBE/VBE/DBE participation encouraged. Pricing structures vary—Collier County anchors to historical spend, while Tampa and Indianapolis leave rates and budgets to negotiation or evaluation phases post-award.