EMERGENCY NOTICE - State Directory Services

The State of Illinois Department of Innovation and Technology is issuing an emergency procurement for directory assistance and informational services to prevent serious disruption of critical state services. The emergency contract with Terabyte Holdings, LLC, the current vendor, will run from August 30, 2022 to November 27, 2022 and is estimated to cost $140,000 to be funded through state appropriations. This emergency procurement is necessary as the existing contract was set to expire, and a new vendor could not be brought on quickly enough to avoid interruption of these essential state services which impact health, safety, and substantial state revenue collection.

The emergency contract with Terabyte Holdings will utilize the existing contract terms, as negotiating a new contract in the short timeframe could create significant implementation issues. Terabyte Holdings was originally selected through a competitive bidding process and is the incumbent provider of directory assistance and informational services for the state. There are no set-aside designations or restrictions on the types of organizations that can respond, as this is an emergency sole-source procurement with the current vendor to maintain continuity of critical state services.