Contact Center Services
Closed State & local contract opportunity Posted
- Solicitation number
- IN-16511
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 91577 Telephone Services, Long Distance And Local (Including 800, Telex, Watts Services, And Offender Telephone Systems)
- 20845 Expert System Software
- 20880 Software, Microcomputer (Not Otherwise Classified)
- 91505 Answering/Paging Services
- 91593 Voice Mail Services
- 91551 Information Highway Electronic Services (Internet, Ethernet, World Wide Web, Virtual Tours To Include Construction Renderings, Etc.)
- UNSPSC codes
- 83111507 Call centre bureau services
- 43232903 Contact center software
- 83111500 Local and long distance telephone communications
- 83111501 Local telephone service
- 83111505 Directory assistance services
- 83111510 Interactive voice response service
- 83111502 Long distance telephone services
- 83121703 Internet related services
- 43231501 Helpdesk or call center software
- 83111508 Toll free inbound telephone service
- Point of contact
-
- Evan McLaughlin evan.mclaughlin@dms.fl.gov (850) 815-9138
Opportunity details come from vendor.myfloridamarketplace.com. Updated .
About this opportunity
The State of Florida Department of Management Services is requesting proposals for Contact Center Services under RFP No. 26-83111500-RFP, with a proposal submission deadline of 10:00 AM Eastern Time on May 12, 2026. Addendum No. 4, posted July 21, 2026, revises the timeline of events; the source does not identify the original RFP posting date or initial solicitation scope.
Per the addendum, the question submission deadline was January 26, 2026, with questions and answers anticipated to be posted March 31, 2026. A non-mandatory public proposal opening is scheduled for May 12, 2026 at 12:00 PM at the Department of Management Services in Tallahassee, Florida. The evaluation period runs June 2 through June 30, 2026, with a Notice of Intent to Award expected July 28, 2026.
The contract term commences upon execution of the agreement. The addendum does not specify estimated contract value, budget range, set-asides, preference programs, incumbent contractor, or detailed scope of services. Respondents must monitor the Vendor Information Portal (VIP) and Business Network for further updates, as the timeline remains subject to change. All official submission deadlines are governed by the timeline in the solicitation document; technical discrepancies between VIP, the Business Network, and the official timeline are superseded by the latter.
Protests concerning agency decisions must be filed with the Agency Clerk within the timeframe prescribed by Florida Statutes Section 120.57(3).
Opportunity text
*** Addendum No. 4: Timeline of Events Revision has been posted. (07/21/2026) ***
Files
| File | Type | Posted |
|---|---|---|
| Addendum No. 4 - Posted 7.21.2026.pdf |
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