One Call Ticket Management Services

Seminole County's Utilities Department is seeking a vendor to provide One Call Ticket Management Services through Invitation for Bid (IFB) number 605051-25/LTT. The procurement requires a comprehensive electronic ticket management system that meets Florida Statute 556 compliance requirements, with an estimated annual volume of 50,000 first notice tickets and 5,000 second notice tickets. Key deliverables include receipt, screening, and processing of electronic tickets submitted through the county's e-Procurement Portal, with vendors required to quote per-ticket pricing that encompasses all direct and indirect expenses. The solicitation was posted on June 17, 2025, with bidder questions due by July 3, 2025, and final bid responses required by July 16, 2025, at 2:00 pm. Potential contractors must demonstrate capability to provide positive response services, maintain specific insurance coverages (including commercial general liability, cyber liability, and professional liability), and comply with various state regulations such as drug-free workplace requirements and e-verify employment verification.

The contract does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. The proposed contract term is three years, with options for two successive one-year renewals and potential additional extensions, subject to mutual agreement. A three-month probationary period is included, during which Seminole County may terminate the agreement with or without cause. While no specific incumbent vendor is mentioned, the county reserves the right to reject all bids, make multiple awards, or cancel the project entirely. Insurance requirements are rigorous, with mandated coverage limits including $1,000,000 to $2,000,000 for commercial general liability, $1,000,000 for cyber liability and technology errors and omissions, and $1,000,000 per claim for professional liability. Purchase orders will be issued on a fixed-fee basis, with no guaranteed minimum number of orders, suggesting a flexible engagement model that allows the county to scale services as needed.