EMERGENCY NOTICE - State Directory Services

This state contracting opportunity is an emergency procurement issued by the Illinois Department of Innovation and Technology. The department is seeking to enter into an emergency contract with Terabyte Holdings, LLC dba Consolidated Call Center Services to operate the State of Illinois Directory Assistance and Informational Services for state users. This emergency contract is necessary to prevent or minimize serious disruption in critical state services that affect health, safety, or collection of substantial state revenues. The expected contract term is from June 1, 2022 to August 29, 2022, with an estimated expenditure of $140,000. Terabyte Holdings was selected due to their existing contract and experience providing these services, which would allow for a faster implementation compared to bringing on a new vendor.

The funding for this emergency purchase will come from state appropriated funds. Terabyte Holdings was originally selected through a competitive bid process and has a history of successful contract negotiations with the state. Bringing on a new vendor would require significant time and effort to re-establish the administrative review process, financial disclosures, and BEP utilization plan, which the state wants to avoid during this emergency situation. There are no set-aside designations or restrictions on the types of organizations that can respond, as this is an emergency procurement with Terabyte Holdings as the sole source.