RFP for PEAS Answering Services

The State of Michigan, through the Department of Environment, Great Lakes and Energy (EGLE), has issued a Request for Proposals (RFP) for PEAS Answering Services. The RFP seeks a contractor to provide backup answering and reporting services for the Pollution Emergency Alerting System (PEAS) hotline, which receives notifications of environmental incidents within the jurisdictions of Ingham County and the City of Lansing. The contractor will be responsible for answering calls, documenting incident information, and transmitting the information to EGLE staff. The RFP outlines detailed requirements for the contractor's staffing, call handling procedures, reporting, and service level agreements. The RFP timeline specifies a proposal deadline of May 6, 2024 and an anticipated contract start date of May 17, 2024. The initial contract term is 3 years with options to renew for up to two additional 1-year terms. The RFP includes pricing requirements, with the contractor to provide a monthly administrative charge and per-minute rate for operator time.

The RFP does not mention any set-asides or incumbents, but the State may consider a bidder's qualified disabled veteran/service-disabled veteran-owned business status. Additionally, the State reserves the right to consider the overall economic impact, including principal place of performance and employment of Michigan citizens, when evaluating proposals. The RFP does not provide any information on the award value or budget range for this contract opportunity.