District Whistleblower Hotline Services

The Saint Louis Public School (SLPS) District is seeking a comprehensive whistleblower hotline services contract for a one-year initial term beginning November 1, 2025, with potential one-year renewals. The procurement solicits a single firm to manage a secure and confidential reporting mechanism for employees, contractors, and stakeholders to report financial fraud, ethical violations, and misconduct. Required service capabilities include a 24/7 toll-free telephone line, secure online web portal, encrypted email, and multi-language support with accessibility features. The hotline must meet rigorous performance standards, including 99.9% uptime, answering telephone calls within 20 seconds, acknowledging online submissions within 24 hours, and maintaining compliance with data protection standards like ISO 27001 and SOC 2. Key deliverables include a fully operational hotline, secure case management platform, performance and compliance reports, employee training materials, and technical support. Proposal questions are due by October 3, 2025, with final proposals due October 10, 2025, and evaluation scheduled for October 24, 2025. All submissions must be made through the Bonfire Interactive electronic bidding portal.

The district has established specific participation goals and vendor requirements, including a 25% Minority Business Enterprise (MBE) and 5% Women's Business Enterprise (WBE) participation policy. Vendors must submit several mandatory documents, including a Federal Work Authorization Program Agreement, Bidder Affirmation Form, W-9, vendor registration application, and proof of SAM.gov registration. Insurance requirements are substantial, mandating commercial general liability insurance of $3 million per occurrence, workers' compensation insurance, automobile liability insurance, and professional liability insurance of $1 million per claim. The district will give preference to firms located in the bi-state St. Louis metropolitan area when other evaluation factors are equal. Vendors must also complete a No Israel Boycott Certification for contracts valued at $100,000 or more with 10 or more employees. While no specific budget range is explicitly stated, the comprehensive nature of the required services suggests a significant investment in establishing a robust, secure whistleblower reporting system that meets complex compliance and technological standards.