UNSPSC 81161705: Pager Administration Service

A service involving the administration of pager user accounts.

UNSPSC 81161705 Pager Administration Service is a Commodity code covering answering and dispatch services that state and local governments actually procure to handle high-volume incoming calls, text messaging, and emergency dispatch routing during business hours and after-hours periods. Recent solicitations show municipalities and special-purpose districts buying 24-hour operator answering, call routing, bilingual support, call recording, performance dashboards, and dispatch coordination — particularly for utility departments, coroner's offices, and other essential public services. The scope includes baseline monthly fees for standard call volumes with overage charges, redundant telephony infrastructure with disaster recovery, and service-level requirements such as four-ring answer times and specified dispatch response windows. Issuing bodies under this code include county procurement divisions, city purchasing departments, and state health agencies; Collier County Board of County Commissioners and the City of Indianapolis and Marion County Purchasing Division appear as active recent buyers. The contract terms range from one to three years with optional renewals, and historical annual spending examples reach approximately $60,000, though call volumes and pricing vary significantly by use case.

Geographic activity is concentrated in Florida, Texas, and Indiana based on recent postings. Collier County, Florida issued ITB 26-8670 for Public Utilities Department answering and dispatch services due August 13, 2026, with a local-vendor preference and a base monthly fee structure supporting up to 5,000 calls per month plus overages. The City of Indianapolis and Marion County Purchasing Division posted an RFQ for after-hours answering services to the Marion County Coroner's Office due May 29, 2026 (later corrected to June 5, 2026), requiring over 400 calls per month handling and disaster recovery infrastructure, with set-asides targeting minority, women, veteran, and disability-owned business enterprises at 15%, 8%, 3%, and 1% respectively. The City of San Marcos, Texas released RFP 2026-044 for Utilities Customer Care Center Answering Services with proposals due July 9, 2026. These opportunities involve standard ITB, RFQ, and RFP processes with detailed insurance, certification, and reference requirements; local-vendor preferences and diversity set-asides appear in multiple jurisdictions.