UNSPSC 81161705: Pager Administration Service

A service involving the administration of pager user accounts.

UNSPSC 81161705 Pager Administration Service, a Commodity code, encompasses after-hours answering and dispatch services that state and local governments procure to field urgent calls during evenings, weekends, holidays, and emergencies. Recent solicitations show that municipalities and counties are buying live-operator telephone answering with call routing, emergency dispatch, bilingual support, call recording, and daily reporting — not pagers. The City of Tampa, Collier County, the City of Indianapolis and Marion County, and the City of San Marcos have all posted RFQs and RFPs for answering services supporting utilities, public works, emergency management, and similar departments where after-hours responsiveness is mission-critical. Work typically includes determining call origin, maintaining on-call personnel lists, routing calls to appropriate technicians or managers, documenting response times, archiving call records, and submitting structured daily reports. Issuing bodies are municipalities and county procurement offices, generally purchasing on behalf of utilities, public works, or emergency-services departments.

Recent activity clusters in Florida, Texas, and Indiana. The City of Tampa's RFQ 26P00594, due October 15, 2026, calls for handling 1,200 to 2,000 calls monthly with 15-minute dispatch response and XML daily reporting; Collier County's ITB 26-8670, due August 13, 2026, budgets approximately $60,000 annually and requires handling up to 100+ calls per hour with 90-day call retention and four-ring answer-time performance; the City of Indianapolis and Marion County's RFQ RFQUAL47COR19, due June 5–29, 2026, sought after-hours support for the Coroner's Office with over 400 calls and 1,000+ text messages monthly; and the City of San Marcos's RFP 2026-044, due July 9, 2026, requested Utilities Customer Support Center Answering Services. Collier County applies a local-vendor preference under its Procurement Ordinance, and the Indianapolis RFQ encourages participation by certified Minority, Women, Veteran, and Disability-Owned Business Enterprises. The code shows meaningful recent activity but is narrow in scope — the opportunities posted represent the actual category, not the pager-administration label.