UNSPSC 83111507: Call centre bureau services

UNSPSC 83111507 Call centre bureau services, a Commodity code, encompasses live operator answering and dispatch services that state and local governments procure to handle after-hours calls, emergency communications, and specialized departmental inquiries—work that includes call routing, message relay, technician dispatch, call recording, and bilingual support. The work being solicited ranges from relatively simple after-hours coverage for municipal departments to 24-hour answering and dispatch operations supporting utility and public-safety functions. Issuing bodies soliciting under this code include municipalities (Tampa, San Marcos), counties (Collier County), state agencies (Florida Department of Management Services), and city-county combined purchasing offices (Indianapolis and Marion County). The scope often requires operators to understand departmental operations—traffic signal maintenance, water utility billing, or coroner's office protocols—and maintain strict call-handling timeframes, call-recording retention, and daily reporting standards.

Recent opportunities cluster in Florida and Texas, with additional activity in Indiana. The City of Tampa issued RFQ 26-P-00594 for after-hours answering services supporting the Mobility and Water Departments, with quotes due October 15, 2026, requiring live operator coverage at specified call volumes and a 15-minute call-handling deadline. Collier County Board of County Commissioners issued ITB 26-8670 for 24-hour answering and dispatch services to the Public Utilities Department, with bids due August 13, 2026, encompassing normal and extraordinary call volumes, call recording, bilingual support, and a local-vendor preference; the County's historical annual spending is approximately $60,000. The Florida Department of Management Services issued RFP 26-83111500-RFP for Contact Center Services with a proposal deadline of May 12, 2026 and Addendum No. 5 revising the timeline (posted July 28, 2026). The City of Indianapolis and Marion County Purchasing Division issued RFQ RFQUAL47COR19 for after-hours answering services to the Marion County Coroner's Office, with submittals due May 29, 2026 (later revised to June 5, 2026), and encouraged participation by disadvantaged business enterprises. The City of San Marcos, Texas issued RFP 2026-044 for Utilities Customer Support Center Answering Services, with sealed proposals due July 9, 2026.