School of Dentistry AI Support for Call Center

The University of Texas Health Science Center at San Antonio (UT Health San Antonio) has issued Request for Proposal (RFP) No. 745-26-P09 seeking a comprehensive AI-supported call center solution for its School of Dentistry, located in Bexar County, Texas. The procurement targets a vendor capable of providing a professional, scalable call center service with advanced AI capabilities, including intelligent call routing, virtual assistants, and natural language processing. Proposers must demonstrate at least five years of experience in healthcare/dental call center operations, with mandatory HIPAA compliance and ability to support both English and Spanish communications. The solution must seamlessly integrate with Epic EHR systems, MyChart, and other patient engagement tools, offering 24/7/365 service capabilities. The evaluation process will assess proposals across 100 points, with significant weight given to AI functionality (20 points), implementation and support plan (15 points), and technical approach (15 points). Proposals are due by 3:00 PM Central Prevailing Time on Friday, October 31, 2025, with the RFP initially issued on Tuesday, September 16, 2025.

While no specific set-aside designations or restrictions on respondent types were explicitly mentioned, the RFP emphasizes stringent technical requirements including TX-RAMP Level II Certification and accessibility compliance. The procurement requires vendors to provide detailed documentation of their AI capabilities, focusing on continuous learning, AI transparency, and maintaining high-quality patient interactions. No incumbent vendor information was provided in the documentation. The RFP does not specify a precise budget range or award value, but the comprehensive nature of the required AI-enhanced call center solution suggests a significant investment. Potential vendors must be prepared to demonstrate sophisticated technological integration, with particular emphasis on creating an intelligent, responsive patient communication platform that can efficiently manage dental practice interactions across multiple communication channels.