Renewal Notice State Directory Services Contract

This procurement is a renewal notice for a Directory Assistance services contract by the Illinois Department of Innovation & Technology (DoIT). The contract is being renewed with the incumbent vendor, Terabyte Holdings LLC, for a one-year term from 12/14/20 through 12/13/21, with an award amount of $140,000. The contract covers consolidated call center services for state reception, directory, and switchboard services that Terabyte Holdings has provided previously. This appears to be a sole-source renewal, with no details provided on the number of renewal options available or the number of responding and unsuccessful bidders.

No information is given regarding any set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor, Terabyte Holdings LLC, will continue to provide the Directory Assistance services, and no existing infrastructure or technology integration requirements are noted. The award value for the one-year renewal term is $140,000.