School of Dentistry AI Support for Call Center

The University of Texas Health Science Center (UTHSA) School of Dentistry is conducting a Request for Proposal (RFP) for comprehensive Call Center Services with advanced Artificial Intelligence (AI) capabilities. The procurement seeks a vendor to provide enhanced patient engagement solutions for electronic health record (EHR) communications, specifically focusing on patient scheduling, care coordination, and communication management. Proposers must demonstrate the ability to deliver AI-powered support that maintains strict HIPAA compliance and aligns with institutional goals for patient satisfaction and access. The contract opportunity is located in Bexar County, Texas, and is open to qualified vendors who can provide sophisticated technological solutions for healthcare communication management. Proposals are due by October 31, 2025, with the opportunity posted on September 16, 2025. The solicitation includes multiple attachments covering general information, terms and conditions, pricing schedules, and additional requirements that potential vendors must carefully review and address in their submissions.

The RFP includes a Historically Underutilized Business (HUB) component, suggesting potential set-aside or preference considerations for minority-owned, women-owned, or small businesses. The documentation includes a HUB Subcontracting Plan (HSP) requirement, indicating a commitment to diverse vendor participation. While no specific incumbent vendor is mentioned, the contract appears to be seeking to replace or enhance existing call center infrastructure with AI-driven solutions. The University explicitly states there is no guarantee of volume or minimum compensation, which suggests the contract may be performance-based or have flexible engagement terms. Proposers will likely be evaluated on their technological capabilities, AI integration expertise, healthcare communication experience, HIPAA compliance protocols, and ability to deliver efficient patient engagement solutions. The complexity of the required services and the technological sophistication needed suggest this could be a substantial contract, though specific budget ranges are not disclosed in the available documentation.