Contact Center Services
Closed State & local contract opportunity Posted
- Solicitation number
- IN-16567
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 91577 Telephone Services, Long Distance And Local (Including 800, Telex, Watts Services, And Offender Telephone Systems)
- 20845 Expert System Software
- 20880 Software, Microcomputer (Not Otherwise Classified)
- 91505 Answering/Paging Services
- 91593 Voice Mail Services
- 91551 Information Highway Electronic Services (Internet, Ethernet, World Wide Web, Virtual Tours To Include Construction Renderings, Etc.)
- UNSPSC codes
- 43232903 Contact center software
- 83111500 Local and long distance telephone communications
- 83111501 Local telephone service
- 83111505 Directory assistance services
- 83111510 Interactive voice response service
- 83111507 Call centre bureau services
- 43231501 Helpdesk or call center software
- 83111508 Toll free inbound telephone service
- 83111502 Long distance telephone services
- 83121703 Internet related services
Opportunity details come from vendor.myfloridamarketplace.com. Updated .
About this opportunity
The Florida Department of Management Services is requesting proposals for Contact Center Services under RFP No. 26-83111500-RFP, with a Notice of Intent to Award anticipated for July 28, 2026 (or August 18, 2026 per the revised timeline in Addendum No. 5, posted July 28, 2026).
Questions are due by 5:00 PM on January 26, 2026, with anticipated Q&A posting on March 31, 2026. Proposals and all required documents must be submitted by 10:00 AM on May 12, 2026, via the Business Network. A public proposal opening meeting is scheduled for 12:00 PM on May 12, 2026, at the Department of Management Services in Tallahassee, Florida, or via conference call. The evaluation period runs from June 2, 2026, through June 30, 2026.
The contract term begins upon execution. Respondents must monitor the Vendor Information Portal and Business Network for further changes; the official solicitation dates and times in Addendum No. 5 prevail in case of technical discrepancies. Protests concerning agency decisions must be filed with the Department of Management Services Office of the General Counsel within the timeframe prescribed in Florida Statutes Section 120.57(3) and may be submitted by courier, hand delivery, U.S. mail, fax, or email.
Opportunity text
*** Addendum No. 5: Timeline of Events Revision has been posted. (07/28/2026) ***
Files
| File | Type | Posted |
|---|---|---|
| Addendum No. 5 - Posted 7.28.2026.pdf |
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