Answering Service - After Hours
Open State & local contract opportunity Posted
- Solicitation number
- 27-P-00025
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP code
- UNSPSC codes
- Point of contact
-
- Brian Perry brian.perry@tampagov.net (813) 274-5830
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
The City of Tampa (Hillsborough County, Florida) is soliciting an answering service for after-hours call handling, with proposals due October 30, 2026. The service covers Monday through Friday evenings and nights, all day Saturday and Sunday, all designated holidays, and emergency periods.
The contractor must answer incoming calls requiring immediate action to protect public safety and well-being, with capability to triage calls and forward them to emergency services or on-call city personnel according to city-specific protocols. The service integrates into city emergency response procedures and must handle elevated call volumes during emergency situations. Experience in municipal answering services and demonstrated familiarity with city call-handling procedures are expected qualifications.
Contract term, estimated value, evaluation criteria, and procurement timeline details beyond the proposal deadline are not specified in the source material.
Opportunity text
Answer calls to the City after normal business hours, Monday through Friday; all day Saturday and Sunday; and all day on holidays and during Emergencies.
Calls received require immediate action to protect the safety and well-being of the public.
Files
| File | Type | Posted |
|---|---|---|
| Answering_Service_-_After_Hours.pdf |
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