State Directory Services IFB

The State of Illinois, through the Department of Innovation and Technology (DoIT), is issuing an Invitation for Bid (IFB) for a vendor to provide a fully managed directory assistance and information services function for the state. The selected vendor will be responsible for staffing, equipment, and transport facilities to support this service. The contract will have an initial term of ten (10) years with no renewal options. Vendors must submit their bids electronically through the BidBuy platform by October 10, 2023 at 10:00 AM CST. Pricing must be provided as a fixed amount per call answered and a fixed amount per call extended or transferred. The State will award the contract to the responsive and responsible vendor with the lowest total cost per call. The State will provide the selected vendor with daily data extracts of the state's telephone directory to integrate into their services.

There is no Small Business Set-Aside or specific diversity goals for this procurement. The vendor must be registered in the Illinois Procurement Gateway (IPG) and complete the required IPG Active Registered Vendor Disclosure form as part of their bid submission. The annual contract value is unspecified, but the IFB indicates an estimated annual call volume of 36,000 calls, with the ability to process up to 25,000 call attempts per month. The incumbent vendor information and current contract details are available through public sources such as the Illinois Comptroller's State Contract database.