NIGP 83845: Emergency Radio/Telephone Systems (411, 911 etc. Dispatch)

NIGP 83845 Emergency Radio/Telephone Systems (411, 911 Etc. Dispatch), an Item code, encompasses turnkey radio frequency coverage enhancement, Computer-Aided Dispatch software, Next Generation 911 call handling systems, emergency responder communication networks, and quality assurance services for public safety dispatch operations. State and local governments procure under this code through a mix of city procurement divisions (Phoenix, Tampa, Marion County), county sheriff's offices and 911 communications centers (Screven County, Oglethorpe County, Hall County, White County, Hillsborough County), school districts (Pinellas County, Bibb County, Screven County), and specialized purchasing agents representing statewide or regional cooperative contracting vehicles. Recent solicitations show activity spanning in-building distributed antenna systems and bi-directional amplifiers for emergency responder radio coverage; cloud-based CAD platforms integrating with existing dispatch infrastructure; NG911 call handling with text-to-911 and GIS capabilities; portable cellular network systems; HAM radio equipment upgrades; and quality assurance monitoring for emergency medical dispatch protocols. The Texas Department of Information Resources and the District of Columbia have also posted solicitations under this code for wireless services and HAM radio equipment using cooperative purchasing.

Geographic concentration appears heaviest in Georgia (Screven County, Oglethorpe County, White County, Hall County, Bibb County school system) and Florida (Pinellas County Schools, Hillsborough County Schools, Marion County, City of Tampa, City of Phoenix Arizona operations), with additional activity in Texas (Screven County Schools RFP for Motorola APX radios and P25 network integration, due June 29, 2026; Texas Department of Information Resources indefinite-quantity cellular and wireless services contract, due July 23, 2026) and the District of Columbia. Representative recent opportunities include the City of Phoenix Finance Central Procurement soliciting turnkey in-building RF coverage enhancement (IFB-26-0355, due July 10, 2026, five-year term commencing August 25, 2026, with DBE-Neutral set-asides and NICET certification requirements); White County Board of Commissioners seeking Computer-Aided Dispatch software implementation and ongoing maintenance for 911 operations (RFP, due June 26, 2026, with mandatory pre-bid June 8, 2026, and five-year cost-of-ownership evaluation); Oglethorpe County, Georgia procuring Next Generation 911 call handling with NENA i3 compliance and 99.9% availability (RFP, due June 23, 2026); and City of Tampa seeking quality assurance monitoring services for emergency medical dispatch through Priority Dispatch Systems (single-source procurement, deadline May 8, 2026). Contracts typically run three to five years with renewal options, demand compliance with NFPA 1225 and UL standards, and require vendor experience documentation and insurance minimums ranging from $500,000 to $5 million per occurrence.