NIGP 83845: Emergency Radio/Telephone Systems (411, 911 etc. Dispatch)

NIGP 83845 Emergency Radio/Telephone Systems (411, 911 Etc. Dispatch), an Item code, encompasses the design, installation, modernization, and maintenance of emergency dispatch infrastructure—including radio systems, CAD software, call handling platforms, dispatch consoles, and integrated NG911 solutions—that state and local public safety agencies use to receive, route, and manage emergency calls and responder communications. State and local governments buying under this code include county governments (Dane County, Wisconsin; Macon-Bibb County, Georgia; Butts County, Georgia; Oglethorpe County, Georgia; Screven County School System, Georgia; Marion County, Florida), city and municipal agencies (City of Phoenix, Arizona; City of Tampa, Florida), school districts (Pinellas County School District, Florida; Bibb County Public Schools, Georgia; Texas State Technical College), state agencies (Michigan State Police, Texas Department of Information Resources), special districts (District of Columbia), and cooperative purchasing vehicles (Purchasing Cooperative of America). Solicitations span professional services (radio interoperability and systems engineering), software procurement (CAD systems, NG911 core services, emergency management platforms), hardware and equipment (dispatch consoles, radios, in-building RF coverage systems, portable cellular network systems), and recurring maintenance and quality assurance contracts. Recent opportunities reflect modernization cycles toward NG911 standards, IP-based ESInet architecture, and cloud-hosted dispatch platforms that integrate with legacy P25 radio systems and existing CAD infrastructure.

Geographic activity concentrates in the Southeast (Georgia, Florida) and includes recent opportunities in Wisconsin, Michigan, Arizona, Texas, and the District of Columbia. Representative recent solicitations include Dane County, Wisconsin's RFP #2026-RFP-067-PR for public safety communications radio interoperability and systems engineering services (due November 12, 2026) with a mandatory vendor conference and local-vendor preference program (5 points for Dane County-based vendors, 2 points for adjacent counties); Michigan State Police's RFP for a Software-as-a-Service Computer Aided Dispatch solution (due November 12, 2026); Butts County Board of Commissioners' RFP #27-02 for five dual-lift, sit-stand dispatch consoles with installation and commissioning for the new 911 Emergency Communications facility in Jackson, Georgia (due November 19, 2026, with non-mandatory pre-bid on October 22, 2026); and Macon-Bibb County, Georgia's RFP for a comprehensive Next Generation 9-1-1 ESInet and public safety communications modernization solution (sealed proposals due August 27, 2026, with a mandatory pre-bid conference on August 5 and local-vendor preference reserving right to award within 5 percent of lowest responsive bid). Pinellas County School District's sealed-bid procurement for Emergency Responder Communication Enhancement Systems (ERCES) testing, inspection, and maintenance services across 45 school facilities (due December 9, 2025, with mandatory pre-bid on November 20, 2025) required contractors to hold Florida Electrical Contractor, Fire Alarm Contractor I, or Two-Way Radio Communications Enhancement Systems Specialist licenses and FCC General Radiotelephone Operators certification, with five-year experience requirements and NICET Level II inspector certification.