Vesta Maintenance

Pinellas County is seeking proposals for comprehensive maintenance and support services for its Vesta 9-1-1 Public Safety Call Handling Solution by Motorola Solutions, covering multiple law enforcement agencies including the Pinellas County Sheriff's Office, St. Petersburg Police Department, Largo Police Department, Pinellas Park Police Department, Tarpon Springs Police Department, and Clearwater Police Department. The procurement aims to secure a single contracted vendor capable of providing robust, responsive, and reliable maintenance services for two geo-diverse Vesta 7.9 911 Call Handling Equipment solutions that process approximately 531,858 annual calls across 58 primary and secondary public safety answering point (PSAP) positions. The contract requires 24/7/365 maintenance, support, managed services, and comprehensive cybersecurity protections, with specific expectations for administrative and technical services, maintenance response times, escalation processes, and detailed reporting. The RFP was issued on April 25, 2025, with a non-mandatory pre-conference and site visit scheduled for May 14, 2025, at 10750 Ulmerton Road in Largo, Florida. Proposal submissions are due on June 17, 2025, at 3:00 pm, with vendors evaluated based on qualifications, approach, statement of work, compensation, and compliance, with a total possible score of 100 points.

The procurement allows proposals from individual vendors or collaborative teams, though Pinellas County ultimately seeks a complete solution from a single contracted vendor. Proposers must complete several mandatory compliance documents, including a Human Trafficking Affidavit, Common Carrier Attestation, and Foreign Countries of Concern Affidavit, which require contractors to affirm ethical labor practices, legal transportation compliance, and restrictions on ownership by specified foreign countries. The contract term is five years, with the potential for two additional 24-month extensions and annual price adjustments based on the Consumer Price Index. The existing infrastructure includes an Intrado A911 service currently upgrading to an i3 network, expected to be completed by Fall 2024, with a comprehensive inventory of hardware and software components spanning servers, workstations, network equipment, gateways, licenses, and specialized communication modules. While specific budget ranges are not explicitly stated, the procurement covers maintenance for multiple agencies and includes a dedicated on-site technician option, suggesting a significant multi-year investment in critical public safety communication infrastructure.