Intent to Single Source for Priority Dispatch Systems

The City of Tampa, Florida, through its Technology & Innovation department, has issued an Intent to Single Source procurement (Contract Number 26-X-01161) for the QPR quality assurance service from Priority Dispatch Systems. This procurement seeks to secure a fully virtual quality assurance monitoring service designed to evaluate 911 emergency medical dispatch calls handled by Tampa Fire Rescue. The service will support the department's existing ProQA system by monitoring and triaging emergency calls while ensuring that Tampa Fire 911 dispatchers maintain compliance with Priority Dispatch protocols. Key deliverables include continuous quality assurance review of emergency calls, protocol adherence verification, and associated warranty service, maintenance, and repair support. Prospective vendors must be authorized manufacturers' distributors or dealers of Priority Dispatch products and services, with demonstrated capability to provide the quoted service along with comprehensive warranty and maintenance support. The procurement deadline was May 8, 2026, with submission of vendor responses required through the City of Tampa's online supplier portal at https://procurement.opengov.com/portal/cityoftampa. Lewina Woodard, Procurement Analyst, serves as the point of contact at (813) 274-8354, located at 2555 E. Hanna Ave, Tampa, FL 33610.

The single-source procurement designation indicates that Priority Dispatch has been identified as the sole capable provider of this specialized service, restricting competition to authorized vendors of Priority Dispatch systems and services. The procurement documents do not specify set-aside designations for disadvantaged enterprises or other restricted categories of organizations. Priority Dispatch Systems represents the incumbent and established provider, as Tampa Fire Rescue currently utilizes ProQA from this vendor for 911 call processing and triage operations. The successful vendor will be required to integrate with the existing ProQA infrastructure and maintain compatibility with current Tampa Fire Rescue dispatch operations. No specific budget range or award value is disclosed in the available procurement documentation.