Request for Proposals an Emergency Dispatch System

This state and local contracting opportunity is a Request for Proposals (RFP) issued by Integral Care, a community-based behavioral health and intellectual/developmental disabilities services provider in Travis County, Texas. Integral Care is seeking proposals to provide an emergency dispatch platform for mobile-based community response teams to alert, track, and coordinate crisis responders. The RFP outlines mandatory specifications for the emergency dispatch system, including requirements related to security, user management, integration, and usability. Proposers are required to provide detailed information about their company, finances, risk profile, equity and inclusion practices, and proposed services. The deadline to submit a proposal is 5:00 P.M. CST on July 30, 2024, and Integral Care anticipates awarding a three-year contract with options to renew for up to two additional one-year periods.

Historically Underutilized Businesses, including Minority-Owned Businesses and Women-Owned Businesses, are encouraged to apply for this contract opportunity in the state of Texas. The RFP indicates that Integral Care is committed to advancing racial equity and inclusion and will make a good faith effort to contract with Historically Underutilized Businesses. Proposers will be scored based on several criteria, including how well their services meet the mandatory specifications, their responses to various sections of the proposal instructions, and whether they qualify as a Historically Underutilized Business. The RFP does not provide any information about incumbent vendors or current contractors, nor does it specify a budget range for the contract.