Enterprise Private Network E911 Solution

Clackamas County, Oregon, has issued Request for Quotes (RFQ) #2024-69 for an Enterprise Private Network E911 Solution to ensure accurate and reliable emergency call routing for county employees across multiple locations. The procurement seeks a scalable, on-premise solution that can integrate with the county's existing Unify Hipath 4000 voice systems, automatically track locations of wired and wireless IP phones, record and monitor 911 calls, and enable on-site personnel notification of caller locations. Vendors must provide a comprehensive solution that includes initial investment pricing, ongoing licensing and maintenance costs, and administrator training. The original quote submission deadline was September 2, 2024, which was subsequently extended to September 12, 2024, at 2:00 PM PST. Evaluation criteria will include the vendor's experience, proposed solution, pricing, references, and implementation timeline. Quotes will be assessed based on the ability to meet the county's technical requirements and provide a compliant, effective E911 solution.

The RFQ does not explicitly mention specific set-aside designations or restrictions on respondent organizations. The county currently operates with approximately 3,000 active extensions and 200 WebRTC/UC users, utilizing Arista and Aruba network equipment. The existing 911 calls are currently routed through the private network, and the county requires the selected vendor to have a US-based call center. Spok, Inc. and Unify Inc. were identified as quoters for this opportunity, with Spok, Inc. ultimately being awarded the contract. The county anticipates a contract period extending through 2030, with the vendor expected to provide ongoing product development and support commitments. While specific budget ranges were not disclosed in the documents, the procurement involves a comprehensive E911 solution with provisions for initial implementation and long-term maintenance across the county's communication infrastructure.