Digital NG911 Recording Solution (Chatham County E-911)

Chatham County, Georgia is soliciting proposals for a comprehensive Digital NG911 Recording Solution for its E-911 Communications Services through RFP No. 25-0144-4. The county seeks a turnkey, modern recording platform capable of managing approximately 600,000 annual calls across 28 current positions, with scalability to 48 positions within two years and potential expansion to 65 positions. The solution must record 911 emergency calls, Motorola P25 radio traffic, administrative and alarm lines, and NG911 multimedia content including text messages, images, and video. Key deliverables include a system with 99.999 percent uptime, three-year data retention compliance with Georgia records laws, and integration with CentralSquare Enterprise CAD, Intrado VIPER 7, and Motorola P25 systems. Proposals must be submitted online through the county's procurement portal by 5:00 P.M. on December 18, 2025, with a two-step evaluation process involving initial qualification reviews and potential follow-up interviews. The cost proposal must include itemized pricing for hardware, software licenses, setup costs, data migration, training, and support for Years 1-4.

The procurement includes several set-aside and compliance requirements, with an emphasis on Minority/Women Business Enterprise (M/WBE) participation and comprehensive vendor qualifications. Vendors must complete extensive documentation including subcontractor lists, anti-kickback compliance statements, and certifications covering areas such as E-Verify, non-discrimination, and immigration status verification. While no specific budget range is explicitly stated, the solution must include data migration for at least three years of retained data, one-year hardware and software warranty, dedicated Project Management, and Cyber Liability Insurance covering 911 call data. Optional features like screen recording, AI transcription, AI redaction, and RapidSOS integration will be considered in the overall value assessment. The vendor must comply with multiple security standards including Criminal Justice Information Services (CJIS) Security Policy, HIPAA requirements, and maintain U.S.-based data storage with strong encryption and comprehensive security protocols.