Oglethorpe County Next Generation 911

Oglethorpe County, Georgia is procuring a comprehensive Next Generation 911 (NG911) call handling system to update and expand its current 911 technology infrastructure in compliance with State of Georgia requirements. The procurement encompasses call handling software and licensing, IP-based call routing and ESInet connectivity, text-to-911 capability, location information services with GIS integration, system installation and configuration, testing and cutover support, and comprehensive training for dispatchers, supervisors, and administrators. The system must serve approximately 19,000 residents across 442 square miles, support three dispatcher/calltaker consoles and one supervisor console in a 24/7 operational environment, and comply with NENA i3 standards, CJIS Security Policy requirements, and FCC NG911 requirements. Key deliverables include an SIP-based NG911 voice call handling system capable of receiving and processing wireline, wireless, and VoIP 911 calls with automatic number identification (ANI) and automatic location information (ALI), searchable call recording functionality, text-to-911 capabilities with future multimedia expansion capability, and seamless integration with the agency's existing Computer-Aided Dispatch (CAD) system and radio/dispatch console systems without requiring proprietary hardware. The system must achieve 99.9% or greater availability with geographic redundancy, automatic failover capabilities, and 24/7 technical support with defined service level agreements. Vendor qualifications must demonstrate years of NG911 experience, proven success supporting small or rural PSAPs, at least three references from comparable agencies, and financial stability documentation. Evaluation criteria include compliance with NG911 standards, system reliability and resiliency, ease of use and operational fit, integration capabilities, cost and long-term value, and vendor experience. Proposals must be submitted electronically in PDF format by June 23, 2026, and must include a completed compliance matrix indicating compliance status (Compliant, Partially Compliant, or Non-Compliant) for each requirement, detailed itemized cost proposals, disclosure of subcontractors and any related litigation or security incidents within the past five years, and vendor qualifications documentation. The RFP posting date was May 8, 2026, and the county reserves the right to conduct demonstrations, site visits, or interviews with selected vendors as part of the evaluation process, with questions directed to Angela Jackson, 911 Director at Oglethorpe County Sheriff's Office.

The request for proposals does not specify any set-aside designations or restrictions limiting the types of organizations that can respond, nor does it identify any disadvantaged enterprise provisions or requirements for small business participation. No incumbent vendors or current contractors are listed in the available procurement documents, though vendors must integrate with existing CAD systems and radio/dispatch console infrastructure currently in place at the county. The scope of work emphasizes that the proposed solution must maintain compatibility with legacy 911 systems and other public safety communications networks to ensure smooth migration and ongoing collaboration. No specific award value or budget range is disclosed in the procurement documents, though vendors are required to provide detailed, itemized cost proposals including upfront implementation costs, licensing costs (structured per console or user), recurring monthly or annual fees, and maintenance and support charges appropriate for a small PSAP. Final contract award is contingent upon the vendor's successful completion of parallel testing prior to cutover and provision of onsite or remote go-live support to ensure operational readiness upon deployment.