9-1-1 Core Services

Pinellas County is conducting a Request for Proposal (RFP) for 9-1-1 Core Services, seeking established companies to provide Next Generation Core Services (NGCS) and Emergency Services IP Network (ESInet) services. The procurement includes a comprehensive Management Information System (MIS) and an optional Disaster Recovery (DR) solution for its emergency communications infrastructure. The county requires a dynamically scalable, redundant, robust, and resilient system capable of advanced 9-1-1 incident call routing that meets NENA (National Emergency Number Association) standards. Key deliverables include a complete NG911 system with geo-diverse call handling capabilities that can manage the current call volume of approximately 531,858 annual calls. The RFP was issued on May 4, 2023, with a mandatory pre-conference and site visit scheduled for May 16, 2023. Questions from potential bidders were due by June 1, 2023, with final proposals required by June 29, 2023, at 3:00 pm. Evaluation criteria will include technical capabilities, implementation approach, system compliance, and pricing methodology, with the intent to award a five-year contract with potential for one additional five-year extension.

The solicitation allows responses from either a single proposer or a collaborative team, but the county ultimately seeks a complete solution from a single contracted vendor. There are no specific set-aside designations mentioned for disadvantaged enterprises. The current incumbent is Intrado, providing A911 service through two independent geo-diverse Motorola Vesta 7.9 911 Call Handling Equipment (CHE) solutions across multiple Public Safety Answering Points (PSAPs). While specific budget ranges are not explicitly detailed, the proposed compensation attachment includes provisions for monthly recurring charges (MRC) for core services, optional Disaster Recovery, LTE Diverse Network, and Satellite Network services. The procurement supports a population of 956,615 and requires integration with existing emergency communication infrastructure. The county's approach emphasizes technological advancement, system security, and comprehensive management and reporting capabilities for future emergency services needs.