UNSPSC 43221500: Call management systems or accessories

Also referred to as Call Accounting; A system or software that provides for call tracking, and analysis for voice.

UNSPSC 43221500 Call management systems or accessories, a Class code, covers telecommunications infrastructure and voice communication services that state and local governments deploy to support emergency dispatch, administrative operations, and public accessibility. Recent solicitations show state and local buyers procuring unified phone systems with integrated voice, data, and messaging; radio communications systems for 911 dispatch; telephone line interpreter services; inmate communications platforms; nurse call systems; and telecommunications service contracts spanning local, long-distance, and IP-based voice circuits. Issuing bodies span state departments (Texas, Utah, California, Florida), counties (Utah County, Hillsborough County), cities (Framingham, Massachusetts), and public agencies (California Public Utilities Commission, Florida Department of Veterans' Affairs). School districts also solicit under this code—Hillsborough County Public Schools recently sought voice telecommunications services across 280 facilities with approximately 5,094 analog lines and PRI/SIP circuit capacity.

Activity is geographically distributed across Texas, Utah, California, Florida, and Massachusetts. Representative recent opportunities include the State of Texas requesting proposals for a unified phone system integrating voice, data, and messaging statewide with a mandatory site visit and pre-bid conference (RFP 264090090, due October 7, 2026); Hillsborough County Public Schools requesting proposals for telecommunications services—voice, local, IntraLATA, InterLATA, and long-distance service across the district with PRI and POTS lines (RFP 26365RFPMST, due September 25, 2026, with 10% set-aside evaluation weight for small business enterprises); the City of Framingham requesting sealed bids for installation of radio antennas at radio sites supporting 911 Regional Dispatch with mandatory DCAMM telecommunications certification (IFB #9195, due October 14, 2026); and the Utah Department of Transportation requesting proposals for service request submission and management software supporting public transportation problem reporting (RFP UDOT2700049MH, due September 25, 2026, annual budget cap $41,000).