UNSPSC 43221503: Telecom announcers

A device that enables a call management system to place a series of announcements so that users will hear specific announcements, such as date-and time-specific messages. A digital recorder that stores audio messages for answer only applications.

UNSPSC 43221503 Telecom announcers (Commodity) covers call center and telephone answering services for state and local government operations, including 24-hour answering and dispatch, multi-agent call handling, customer support routing, and enhanced call management platforms. State and local issuing bodies soliciting under this code include school districts, county governments, cities, state agencies, public utilities departments, and health plans. The work ranges from basic telephone answering and dispatch for utility inquiries to sophisticated omnichannel contact center platforms consolidating member and provider communications with workforce management, analytics, and AI-driven routing capabilities. Recent opportunities span straightforward answering services for emergency and non-emergency dispatch through cloud-based systems supporting thousands of simultaneous call sessions with compliance, security, and integration requirements.

Activity appears concentrated in Florida, Texas, and Georgia, with recent solicitations from Hillsborough County Public Schools (RFP for telecommunications services-voice across 280 facilities, due September 25, 2026), the State of Texas (unified phone system with mandatory pre-bid conference, due October 7, 2026), Collier County Board of County Commissioners (ITB for 24-hour Public Utilities Department answering and dispatch services with local-vendor preference, due August 13, 2026 at approximately $60,000 annually), the University of Georgia College of Veterinary Medicine (call center software for 10,000 monthly incoming calls, due July 31, 2026), Florida Virtual School (call center and technology support services, due October 22, 2026), Inland Empire Health Plan in California (omnichannel call center platform RFI, due October 3, 2026), and the City of San Marcos, Texas (utilities customer care center answering services, due July 9, 2026). A cooperative purchasing vehicle through Sourcewell for law enforcement equipment was also posted in May 2026 but does not align with the telecom announcers scope.