UNSPSC 43221503: Telecom announcers

A device that enables a call management system to place a series of announcements so that users will hear specific announcements, such as date-and time-specific messages. A digital recorder that stores audio messages for answer only applications.

UNSPSC 43221503 Telecom announcers (Commodity) encompasses call center software platforms, answering and dispatch services, and unified communications systems that state and local governments procure to handle high-volume inbound calls, route inquiries across departments, and support 24-hour customer service operations. Recent solicitations show state agencies, county governments, cities, and universities all bidding for these services, with the work spanning veterinary hospital call centers processing 10,000 monthly calls, county utility dispatch handling up to 100 calls per hour, university financial aid call centers, and city utility customer support operations. The procurements typically require customizable phone trees, multi-agent call handling, call recording with extended retention periods, and bilingual support; vendors compete on platform features, implementation approach, pricing structure (base monthly fees plus overage charges), and service-level commitments including answer-time performance and dispatch response times.

The code shows recent activity in Georgia, Florida, Texas, and Connecticut, driven primarily by university procurement offices and county or city utility and customer service departments. Representative recent opportunities include the University of Georgia College of Veterinary Medicine RFP (Solicitation 51800ERFP0018072027, due July 31, 2026) seeking call center software supporting 10,000 monthly incoming calls with a one-year initial term and up to four renewals; Collier County, Florida ITB 26-8670 (due August 13, 2026) for 24-hour answering and dispatch services for Public Utilities with a local-vendor preference, three-year contract term, and historical annual spending around $60,000; the City of San Marcos, Texas RFP 2026-044 (due July 9, 2026) for utilities customer care answering services; and the City of New London, Connecticut solicitation (due March 12, 2026) for a cloud-based unified communications platform to replace existing CISCO systems across multiple city locations with 15 percent local-vendor preference and 40 percent cost weighting in evaluation. Middle Georgia State University also issued an eRFP (due April 17, 2026) for call center services supporting Financial Aid and Bursar operations with a July 1, 2026 start date and optional annual renewals.