RFI Member Experience Omnichannel Call Center Platform
Closed State & local contract opportunity Posted
- Solicitation number
- 26-07416
- State
- California
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 72528 High Volume, Call Answering Telephone Systems (See 725-53 For Low Volume Equipment) (Effective 3-1-07 This Class-Item Inactivated For New Use, Refer To 839-31)
- 83931 Call Answering Telephone Systems (High Volume)
- 88319 Automatic Call Distribution (Acd) Systems
- 91520 Call Center Services
- 91549 High Volume, Telephone Call Answering Services (See 915-05 For Low Volume Services)
Opportunity details come from iehp.bonfirehub.com. Updated .
About this opportunity
Inland Empire Health Plan (IEHP) is issuing an RFI for an omnichannel member and provider call center platform with responses due October 3, 2026.
IEHP seeks vendor information and demonstrations on a unified contact center solution that consolidates member and provider communications across all channels into a single platform. The platform must improve operational efficiency through intelligent routing and workforce management; deliver advanced analytics, reporting, and AI-driven insights; ensure compliance and security; and integrate with IEHP's existing systems while supporting future digital engagement and technology evolution.
No contract value, contract term, place of performance, incumbent contractor, evaluation criteria, or procurement timeline details beyond the response deadline are specified in the RFI.
Opportunity text
IEHP seeks an omnichannel solution that unifies all interactions, improves efficiency, enhances analytics, supports automation, and integrates seamlessly with existing systems to deliver a more streamlined and personalized service experience. IEHP is seeking information and demonstrations from vendors on a modern omnichannel contact center platform that can: • Unify all member and provider communication channels into a cohesive experience • Improve operational efficiency, routing, and workforce management • Provide advanced analytics, reporting, and AI-driven insights • Enhance compliance, security, and integration with existing IEHP systems • Support future digital engagement strategies and technology evolution
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