UNSPSC 43221513: Telephone call sequencers

A piece of equipment which attaches to a key system or a PBX to direct incoming calls to the next available person to answer that phone.

UNSPSC 43221513 Telephone call sequencers is a Commodity code that covers call-handling and call-routing technologies for public safety and utility operations. Recent state and local solicitations under this code reflect procurement of cloud-based AI call center solutions and distributed control system components that sequence, route, or manage incoming calls and system communications. The issuing bodies are primarily large city governments — the City of Atlanta Department of Watershed Management and Atlanta Police Department — and regional cooperative purchasing consortia serving school districts and municipal members. The scope of work encompasses both specialized industrial control system parts (Foxboro DCS components for water treatment SCADA systems) and advanced telecommunications infrastructure (cloud-based non-emergency 911 call routing with AI-driven conversational IVR, multilingual support, and integration with existing computer-aided dispatch systems). Work includes manufacturer-certified parts supply with 24-hour critical-parts availability, repair and startup support, technician labor, staff training, and system testing and certification.

Georgia is the primary jurisdiction with recent activity, anchored by two Atlanta solicitations: the City of Atlanta Department of Watershed Management issued a pre-advertisement notice (PE66062NONST2026000000395) on May 27, 2026, with prequalification due June 18, 2026, for Foxboro DCS parts, equipment, repairs, and support services under an Invitation for Bid structured in two groups (manufacturer-certified components and repair/testing/training services); the City of Atlanta Police Department issued a pre-advertisement notice (PE66062NONST2026000000316) on February 4, 2026, with prequalification deadline February 27, 2026, for a cloud-based AI call center solution to manage non-emergency 911 calls with 250 concurrent call capacity, 99.9% uptime, and integration with Motorola PremieOne CAD. A third opportunity from Region 7 Purchasing Cooperative (NET2223, posted March 3, 2026) shows cooperative procurement for network systems and supplies across member districts with estimated annual expenditure of $6.4 million, though this record appears disconnected from telephone call sequencer scope and reflects historical bid data with a July 26, 2022 deadline that has already passed.