UNSPSC 43221519: Voice mail systems

An automatic answering service with the ability to record and replay messages. Unlike simple answering machines, voice mail uses a programmable computer system with options such as temporary call routing, monitoring, and reporting. Refers to e-mail or mobile network systems that support audio. Users can leave spoken messages or listen to messages by executing commands in the e-mail system.

UNSPSC 43221519 Voice mail systems, a Commodity code, covers hosted and on-premise voicemail infrastructure, inmate communication systems integrating voicemail capabilities, and related messaging platforms that state and local governments deploy to support multi-site operations. Recent activity shows procurement concentrated in three primary use cases: inmate communication systems combining voicemail with email and phone services, K–12 school district hosted voice and fax platforms, and municipal printing and mailing services incorporating postal handling alongside electronic messaging. Issuing bodies include county jail systems, large school districts, municipalities, and cooperative purchasing consortia serving school districts. The work being solicited is substantially broader than voicemail alone—vendors must often deliver integrated telecommunications infrastructure, call handling, fax services, E911 compliance, 24-hour technical support, and cybersecurity measures.

Recent opportunities span Georgia, Texas, and Wisconsin. Clayton County Public Schools in Georgia is procuring hosted voice and fax services through RFP 005-26 (due March 18, 2026) supporting approximately 1,879 voicemail users, 300 call handlers, 1,300 translation patterns, and 900 translated telephone numbers across 67 schools serving over 50,000 students, with a one-year initial term and four optional one-year renewals, requiring vendors to demonstrate five years of experience in K–12 or public-sector hosted voice delivery, maintain 99.9 percent uptime, provide 24-hour U.S.-based support, and comply with a Small Local Business Enterprise set-aside program. Denton County, Texas issued RFP 262901 (due April 30, 2026) for inmate mail and phone services integrating voicemail with electronic kiosks and tablets serving approximately 1,309 inmates daily across multiple facilities under a three-year contract with two optional one-year renewals. The City of Madison, Wisconsin issued RFP 1500802026 (due April 3, 2026) for city-wide printing and mailing services supporting approximately 580,000 weekly pieces through Madison Water Utility and 127,000 monthly pieces through the Finance Department. Region 7 Purchasing Cooperative issued a catalog discount RFP for network systems and supplies (NET2223, closed July 26, 2022) with estimated expenditures of $6,437,531 over a one-year period, attracting 36 respondents.