UNSPSC 43221501: Automated attendant systems

A device which answers callers with a digital recording and allows caller to route themselves to an extension through touch tone input in response to a voice prompt. Example: "If you know the extension of your party, enter it now..."

UNSPSC 43221501 Automated attendant systems is a Commodity code that in recent state and local activity covers network systems and supplies procurement through cooperative purchasing mechanisms rather than traditional automated attendant or phone-system applications. The Region 7 Purchasing Cooperative issued an RFP in early 2022 (NET2223) for a catalog discount bid on network systems and supplies, with an estimated expenditure of $6.4 million over a one-year contract term. The cooperative procurement model serves member school districts across a multi-state region, allowing qualified vendors to provide discounted network equipment and supplies through established terms and conditions. Issuing bodies under this code appear limited to cooperative purchasing consortia rather than individual municipalities or state agencies; the Region 7 Purchasing Cooperative represents the primary recent buyer identified.

Geographic activity centers on Texas, where Region 7 Purchasing Cooperative (based in Kilgore) manages procurement for member districts. The NET2223 RFP closed on July 26, 2022, with 36 prior respondents and an estimated contract value of $6.4 million, evaluated on pricing, payment terms, shipping, and bid compliance. No other recent opportunities in the source data align with the automated attendant systems code; the two California Department of Transportation solicitations (05A2958 and 02A2485) posted in January–February 2026 involve highway construction and culvert rehabilitation, suggesting potential mistagging at the source level. The code shows limited recent activity relevant to its nominal scope.