UNSPSC 43221505: Standalone telephone caller identification

A device that allows subscribers to view the phone number and/or name of the calling party before answering the phone

UNSPSC 43221505 Standalone telephone caller identification is a Commodity code under which state and local governments procure answering and dispatch services — specifically 24-hour telephone call management, routing, and documentation for utility and municipal departments. The scope spans call answering with simultaneous multi-line capacity, call recording and retention, bilingual support, daily reporting, and dispatch coordination to field operations. Issuing bodies soliciting under this code include county governments; the Collier County Board of County Commissioners Procurement Services Division is a recent active buyer. Service contracts typically operate on a three-year term with optional renewal periods, structured with base monthly fees and overage pricing tied to incoming and outgoing call volumes.

Collier County, Florida posted an Invitation to Bid (ITB 26-8670) on August 13, 2026 for 24-hour answering and dispatch services supporting its Public Utilities Department, with bids due the same day. The ITB specified call-handling requirements including management of up to 20 simultaneous calls during normal hours (3:00 p.m. to 8:00 a.m. Monday through Friday, and 24 hours on weekends and county holidays) and surge capacity exceeding 100 calls per hour, with four-ring answer-time performance standards and ten-minute dispatch response time. The County applied a local-vendor preference under its procurement ordinance favoring vendors maintaining a physical business address within Collier County. Historical annual spending was approximately $60,000, though the County noted this may not reflect future patterns. A bid bond of 5% of cost proposal was required, and bidders had to provide three references from similar projects within five years and complete County certification forms including conflict-of-interest and E-Verify compliance attestations.