MGA Call Center Services

Middle Georgia State University is issuing an electronic Request for Proposals (eRFP) pursuant to the State Purchasing Act to procure Call Center Services from a qualified supplier. The procurement seeks one vendor to provide comprehensive call center support specifically for the Financial Aid and Bursar offices at the university. The initial contract period will commence on July 1, 2026, and conclude on June 30, 2027, with provisions for up to four optional one-year renewals thereafter. The proposal due date is April 17, 2026, with the posting date of March 17, 2026. While the eRFP does not specify detailed evaluation criteria, key deliverables and required qualifications are expected to be outlined within the full solicitation documents. Interested vendors should review the complete RFP documentation for specific performance objectives, service level requirements, and technical qualifications necessary to support the university's financial aid and bursar office operations effectively.

The solicitation documentation provided does not disclose information regarding set-aside designations for disadvantaged enterprises, minority-owned businesses, or other restricted vendor categories that may apply to this procurement. Similarly, no incumbent vendor or current contractor information has been included in the available materials, nor are there references to existing infrastructure or technology systems requiring integration by the selected vendor. The anticipated contract value or budget range for this call center services procurement has not been disclosed in the materials provided. Prospective bidders are encouraged to obtain the full eRFP documentation directly from the state of Georgia's procurement portal to access complete specifications, evaluation criteria, and any applicable set-aside requirements or technical integration expectations.