UNSPSC 43221504: Premise branch exchange PBX systems

A private telephone branch exchange switch used by medium and large companies. The switch is connected to the local public telephone network and performs in house routing and switching. central switching office.

UNSPSC 43221504 Premise branch exchange PBX systems (Commodity) covers the procurement of PBX hardware, software, maintenance, and related services that state and local governments deploy to support multi-site voice communications infrastructure. State and local buyers under this code acquire complete PBX systems—including Communication Manager platforms, messaging equipment, group systems, data networking solutions, and collaboration tools—along with the engineering support, installation, project management, and after-hours maintenance labor required to keep them operational. Issuing bodies include state technology solutions offices, state agencies such as departments of corrections and social services, and counties. The work involves both initial equipment procurement and long-term maintenance contracts with tiered service-level options (prime business hours or 24/7 coverage) and per-license pricing structures.

Washington State Technology Solutions posted RFQQ 26-RFQQ-004 on July 16, 2026 to establish a statewide contract for Avaya hardware, software, maintenance, and services, with quotations due August 6, 2026. The solicitation serves multiple state agencies across five counties (Franklin, Grant, Grays Harbor, Chelan, and Yakima) and covers 14 regional sites statewide, with an estimated five-year maintenance cost of $1.303 million prior to discounts and equipment purchase amounts ranging from $10,000 to $200,000 per category. The contract term spans four years for equipment and five years for maintenance agreements, with maintenance pricing structured at $30.00 per month per supervisor and agent license as a baseline rate. Evaluation focuses on discount competitiveness, pricing compliance across product categories, and service delivery capability against documented existing infrastructure inventory.