UNSPSC 43221507: Autodialers

Electronic machine that is programmed with telephone numbers that can be dialed sequentially until a voice is detected. A device which allows the user to dial pre-programmed telephone numbers by pushing one or two buttons.

UNSPSC 43221507 Autodialers is a Commodity code that covers telephone answering, call routing, and dispatch services for state and local government agencies, as reflected in recent solicitations that have little to do with the equipment or software the code name suggests. State and local procurement offices, county commissioners, and special-purpose purchasing cooperatives are the primary issuing bodies under this code. The work being solicited is primarily outsourced call-center and dispatch operations—24-hour answering services with call recording, bilingual support, and dispatch response capabilities—rather than the purchase or lease of autodialer hardware or software itself. Contractors must handle variable incoming volumes, maintain service-level agreements on answer time and dispatch response, and provide daily or real-time reporting to support utility departments, emergency services, and public-facing administrative functions.

Recent activity shows Collier County Board of County Commissioners Procurement Services Division posting an ITB (ITB 26-8670) on July 13, 2026, due August 13, 2026, for 24-hour answering and dispatch services to its Public Utilities Department, with historical annual spending around $60,000 and a three-year contract term plus optional two-year renewal. The County applies a local-vendor preference under its Procurement Ordinance and requires call recording with 90-day retention, four-ring answer-time performance, ten-minute dispatch response, bilingual English–Spanish support, and an emergency response plan. Region 7 Purchasing Cooperative, an education service center cooperative, issued an RFP for a Catalog Discount Bid (NET2223) on Network Systems & Supplies with an estimated value of $6,437,531 over one year, though this opportunity appears mistagged under the autodialer code and does not reflect current answering-service solicitations. Activity under this code concentrates in Texas and Florida, with the most decision-relevant recent work in Florida county government.