UNSPSC 43221507: Autodialers

Electronic machine that is programmed with telephone numbers that can be dialed sequentially until a voice is detected. A device which allows the user to dial pre-programmed telephone numbers by pushing one or two buttons.

UNSPSC 43221507 Autodialers is a Commodity code that encompasses telephone answering, dispatch, and call-handling services for state and local government departments. Recent opportunities under this code show that state and local governments are procuring 24-hour answering and dispatch services with call recording, bilingual support, emergency response capabilities, and performance standards around answer time and dispatch response. The issuing bodies soliciting under the code include county governments and their constituent utility and service departments. Work is being procured on an ITB basis with firm pricing structures and multi-year contract terms, typically three years with optional renewal periods.

Collier County Board of County Commissioners Procurement Services Division posted ITB 26-8670 on August 13, 2026, for answering and dispatch services for its Public Utilities Department, with bids due August 13, 2026 at 3:00 p.m. EST. The scope encompasses telephone answering and dispatch for potable water, irrigation quality water, wastewater, solid waste collection, utility billing, and capital improvement project inquiries, with required capabilities including call recording with 90-day retention, bilingual English and Spanish support, four-ring answer-time performance, and ten-minute service dispatch response time. Historical annual spending for this opportunity is approximately $60,000. A local-vendor preference applies under Collier County Procurement Ordinance Section Sixteen to vendors maintaining a physical business address within Collier County. The contract term is three years with one optional two-year renewal period.