The Office Imaging and Document Solution (FSS-36)

GSA Federal Acquisition Service established The Office Imaging and Document Solution Master GSA Schedule on April 1, 1999; ordering closed on February 29, 2024, and the vehicle is no longer accepting new orders. The schedule once covered 40 product and service categories spanning copiers, managed print services, document destruction, printers, scanners, projectors, mail processing equipment, personal identification systems, and related maintenance and support services across 10,000 awarded task orders totaling $16.54 billion in combined potential value, of which $6.58 billion has been obligated.

Competitive concentration is extreme: Xerox Corporation dominates by order count with 30,874 awards and $3.8 billion combined potential value, followed distantly by Pitney Bowes Inc. and Konica Minolta Business Solutions U.S.A, Inc. By potential value, Sharp Electronics Corp leads with $5.32 billion across 5,325 orders, edging out Xerox's $3.8 billion. The five largest primes account for 55% of all task orders and 63% of combined potential value; the remaining 264 contractors hold a long tail of smaller awards. Small business participation is minimal: 89% of orders carry no set-aside designation; only 1,085 orders (11% of total) are set-aside small business, with service-disabled veteran and HUBZone categories each representing 1% or less.

Task-order economics show wide variation. Individual awards range from under one hundred dollars (ink cartridges, stamps, supplies) to over $3.6 billion (a single BPA call for file storage services at the National Records Center in Lee's Summit, Missouri). Typical delivery orders cluster between several hundred and a few thousand dollars for consumables and equipment; maintenance and services orders span $1,000 to $100,000 range. The Defense Logistics Agency Document Services is the largest single customer by potential value with $506.7 million across 2,120 orders, followed by GSA Federal Acquisition Service, Army, and Indian Health Service.

Ordering activity has collapsed. From 2020 through 2024, task-order awards dropped from 665 per year to just 1 award in 2024, reflecting the schedule's sunset. Most recent awards documented are shredding services, printer supplies, and maintenance calls, with the last task order awarded October 1, 2024. The schedule served 1,225 distinct customer agencies across both civilian and defense sectors; place of performance includes federal facilities nationwide and overseas.

Managed Print Services