UNSPSC 80171502: Focus group and public feedback meeting facilitation and analysis

Public relations consultation services relating to the facilitation of focus group sessions and public meetings to gather feedback on an issue, and associated analysis of data gathered

UNSPSC 80171502 Focus group and public feedback meeting facilitation and analysis is a Commodity code naming work that state and local governments buy primarily for customer satisfaction surveys, stakeholder engagement in planning processes, and employee feedback collection across diverse departments and service areas. Recent solicitations show utilities, municipalities, counties, and special districts using this code for market research, compensation and classification studies, safety planning feedback, community engagement, and organizational assessment — work that involves designing and executing structured feedback collection, analysis, and reporting rather than ad hoc consultation. The code spans facilitation of focus groups, design and administration of surveys (telephone, digital, in-person), data tabulation and analysis, stakeholder listening sessions, and delivery of findings with actionable recommendations.

Recent activity clusters in Florida, Georgia, North Carolina, and California, with secondary activity in Oregon, Colorado, Texas, and Arizona. The Kissimmee Utility Authority (KUA) posted a sole-source RFQ on January 20, 2026 for a customer satisfaction survey including 200 telephone and 200+ digital surveys for residential customers and 50 each for commercial customers, due January 26, 2026, requiring bilingual survey capability and data analysis; the City of Fayetteville, Georgia issued two RFQs on September 30, 2026 — one for a Classification and Compensation Study for public safety positions and one for non-public safety positions, both due October 30, 2026, requiring analysis of job classifications and market compensation surveys; the City of DeBary, Florida issued an RFP on October 19, 2026 for a comprehensive compensation and classification study including employee questionnaires, job audits, personal interviews, and a market compensation survey of public and private labor comparables, due July 22, 2014; the City of Alameda Housing Authority posted an RFP on September 4, 2026 for public relations and outreach services including social media management, community engagement, and stakeholder listening sessions, proposals due October 5, 2026; and the State of California issued RFP 26-01 on September 2, 2026 for facilitation services designing and conducting facilitated sessions and documenting outcomes, proposals due September 17, 2026 with a two-year contract term capped at $120,000 plus travel. Issuing bodies span utility authorities, cities, counties, state agencies, and housing authorities, with no single repeat buyer dominating activity. No set-asides or disadvantaged-enterprise designations appear in the recent opportunities.