Great Blue Customer Service Satisfaction Survey

The Kissimmee Utility Authority (KUA) is seeking a vendor to conduct a comprehensive market research study and customer satisfaction survey through a sole source procurement method. The project requires the vendor to complete 200 telephone surveys and a minimum of 200 digital surveys among residential customers, along with 50 telephone surveys and 50 digital surveys among commercial and industrial customers, all based on an approved survey instrument. The vendor must update and refine the existing 2025 survey instrument to include no more than 45 questions with sub-questions and demographics. Key deliverables include project management services encompassing a project initiation meeting to establish timeline alignment, translation of the survey instrument into Spanish and all applicable responses back to English, design of a sample management plan, coding and quality assurance testing prior to full-scale survey fielding, comprehensive researcher training, data tabulation, editing, coding, logic validation and analysis, and a written summary of findings with results presentation. Vendors must demonstrate the capacity to effectively manage survey operations, possess expertise in survey design and market research methodology, and show proficiency in bilingual survey administration. Prospective vendors must submit quotations and detailed goods and services information by January 26, 2026, at 4:00 P.M. through KUA's Procurement portal via VendorLink, with all submissions requiring a completed Certificate of Confidentiality. The notice was posted on January 20, 2026, with a due date of January 26, 2026.

The procurement documents do not identify any specific set-asides or restrictions based on disadvantaged enterprise designations, minority-owned business enterprises, women-owned business enterprises, or other organizational classifications. No incumbent vendor is identified in the available documentation. The notice does not reference any existing technology infrastructure, systems, or platforms that require integration with the survey project beyond the required submission through the VendorLink portal at https://www.myvendorlink.com/. No specific contract amount, award value, or budget range is detailed in the Notice of Intent to Sole Source, and no pricing terms or funding sources are provided. All submissions and inquiries should be directed to the KUA Procurement Division at Procurement@kua.com. KUA reserves the right to disregard any vendor submittal that does not provide adequate information demonstrating that proposed products or services meet the required specifications.