Paratransit Software

The Norwalk Transit District (NTD) has issued a Request for Proposal (RFP) for Paratransit Software, seeking a comprehensive demand-response transportation management solution. This solicitation, identified as Solicitation Number 30182, is specifically targeting software that will enhance the district's paratransit operational capabilities. The procurement is open to all vendors and focuses on deploying a robust software platform to support transit operations in Fairfield County, Connecticut. The RFP was released on May 12, 2025, with a firm submission deadline of June 27, 2025, at 2:00:00 PM EDT. The primary point of contact for this procurement is Lori Hammill, who can be reached at 275 Wilson Avenue, Norwalk, CT 06854, via telephone at 203-299-5162 or email at lhammill@norwalktransit.com. Delivery terms are specified as Free On Board Destination, with a payment term of Net 45 Days. While specific evaluation criteria are not explicitly detailed in the available documentation, vendors can expect to be assessed on their software's functionality, integration capabilities, and ability to meet the district's paratransit operational requirements.

The solicitation does not indicate any specific set-aside designations or restrictions on responding organizations, suggesting the procurement is open to a wide range of technology vendors. No incumbent vendors or current contractors are mentioned in the provided documentation. The RFP does not specify an estimated total contract value or budget range, which may indicate flexibility in potential solutions. No predefined integration requirements with existing infrastructure are outlined, though vendors should be prepared to demonstrate their software's compatibility with potential current transit systems. The lack of detailed line items or explicit budget constraints suggests that the NTD is prioritizing finding the most effective technological solution for their paratransit operations. Potential respondents should be prepared to provide comprehensive demonstrations of their software's capabilities in managing demand-response transportation services, with a focus on efficiency, user experience, and operational reliability.