SLCo IT124367 Microsoft Unified Enterprise Support

Salt Lake County Contracts and Procurement, on behalf of Information Services, is seeking a vendor to provide Microsoft Unified Enterprise Support services through a competitive bidding process. The procurement opportunity, identified as SLCo IT124367, aims to establish a three-year contract for comprehensive Microsoft support services beginning on the date of execution. The services include 24/7 problem resolution, escalation management, security assessments, account management, advisory support, and technical training, with a $25,000 flex allowance for additional support services. Key deliverables include three onsite engineering engagements totaling 40 hours for infrastructure and workload migration and modernization, Active Directory security assessments, Intune operational surveys, setup and configuration services, and a designated customer success account manager. The bid will be awarded to the lowest responsive and responsible bidder meeting the specifications, with proposals to be submitted through the Utah Public Procurement Place (UPPP) online solicitation system by September 23, 2025. Potential vendors must provide comprehensive documentation, including insurance coverage, and can submit questions through the UPPP platform prior to the specified question due date.

The procurement opportunity includes several preference options for vendors, allowing them to earn additional points in the evaluation process. Vendors can receive preference points for providing employee health care, actively recruiting veterans, maintaining drug and alcohol testing policies, offering job training programs, and implementing OSHA-compliant job safety programs. The county has established strict environmental compliance requirements, with vendors required to certify their adherence to federal, state, and local environmental regulations. Potential vendors must demonstrate they are not debarred, suspended, or excluded from contracting due to environmental non-compliance, and must disclose any past environmental law violations. While specific award values are not explicitly stated, the comprehensive support package suggests a potentially significant contract value. The procurement process includes provisions for protected record requests under the Government Records Access and Management Act (GRAMA), allowing vendors to claim confidentiality for sensitive business information. The county reserves the right to terminate contracts for non-compliance with any of the specified requirements, ensuring a rigorous and transparent selection process.