Enterprise Service Management/ServiceNow RFO (TSD #266)

The Sacramento County Department of Child Support Services (DCSS) is seeking qualified vendors to provide consulting services for implementing an enterprise services management solution using ServiceNow. This Request for Offer (RFO) with identification number TSD #266 was posted on June 3, 2016, with responses due by June 17, 2016. The primary objective is to deliver a scalable and robust enterprise services management platform that will be implemented onsite at the DCSS facility located in Rancho Cordova, California. Services will primarily be performed at the county facility, though some offsite work may be authorized by the DCSS Contract Manager. The procurement seeks consulting services focused on configuring and deploying the ServiceNow platform, with vendors expected to demonstrate expertise in enterprise service management implementations, system integration, and technical consulting capabilities. Key deliverables likely include a comprehensive implementation plan, system configuration, data migration, integration with existing systems, and potential training and knowledge transfer.

While specific set-aside designations are not explicitly detailed in the provided documentation, the opportunity appears to be open to qualified technology consulting and ServiceNow implementation vendors. The contract appears to be a professional services engagement with potential for significant technical complexity, suggesting that respondents should have demonstrable experience with enterprise service management platforms. No specific incumbent vendor information was provided in the available documentation. The procurement does not specify a precise budget range, though enterprise ServiceNow implementation projects typically range from $100,000 to $500,000 depending on scope and complexity. The contract will be awarded to the vendor demonstrating the most comprehensive and technically sound approach to delivering the enterprise service management solution, with likely evaluation criteria including vendor experience, technical expertise, implementation methodology, and proposed project approach.