UNSPSC 43231511: Expert system software

Software to enable expert system creation and management

UNSPSC 43231511 Expert system software (Commodity) encompasses AI-powered platforms and intelligent systems that state and local governments are actively procuring to automate decision-making, streamline operations, and enhance service delivery across diverse functional areas. Recent state and local solicitations reveal that jurisdictions are acquiring expert systems for IT service management, digital water operations, emergency response coordination, assessment administration, accessibility remediation, employee learning, ERP functionality, and specialized domain applications ranging from corrections intelligence to animal shelter management. The issuing bodies span state departments (Utah, Washington, Georgia, Nevada), counties (Fulton, Orange, Rockland, Broward, Hillsborough, Collier, Pasco), cities (Augusta, Pembroke Pines, Orlando, Newnan), school districts (Hillsborough County Public Schools, Fairfax County Public Schools, Valencia College), and specialized authorities. Valencia College and Hillsborough County Public Schools have emerged as repeat buyers, with the former seeking both ITSM/CSM platforms and accessibility remediation solutions and the latter issuing a major RFP for a comprehensive student assessment platform to replace Renaissance School City.

The geographic spread is nationwide, with recent activity concentrated in Florida (Valencia College, Hillsborough County, Broward County, Collier County, Orlando), Georgia (Fulton County, Augusta, Georgia state), the Pacific Northwest (Washington state, Utah), and California (Orange County, Los Angeles County), alongside single opportunities in New Jersey, Nevada, Maryland, Illinois, New York, and Virginia. Representative recent procurements include Fulton County Public Works' RFP for an AI-powered digital water operations platform (RFP 26RFP1645291A-ST, proposals due November 13, 2026) with 16.83% MBE and 3.41% FBE participation goals; Hillsborough County Public Schools' RFP for a comprehensive student assessment platform serving 200,000–225,000 students (RFP 26112RFPEST, proposals due April 10, 2026) with a Small Business Encouragement Program set-aside requiring minimum 20 percent reinvestment in certified small businesses; Washington State OSPI's RFP for a statewide IEP platform serving 150,000 students across 300+ LEAs (RFP 2026-20, proposals due June 30, 2026) with small business and veteran-owned business preferences; and Orange County's RFP for digital development services spanning 13 categories from AI strategy to accessibility remediation (RFP 017-3069106, proposals due July 28, 2026) with OCLSB and DVBE preference consideration. Broward County is actively seeking expert systems across multiple domains, including accounts payable automation (RFP GEN2130765P1, due May 20, 2026) and Grammarly Enterprise licensing (RFP TCH2132724Q1, due September 2, 2026), signaling institutional focus on intelligent process automation and knowledge-work tools.