Request for Information for Web Based Scheduling Software Solution for Live Scan Appointments

The County of Los Angeles Department of Human Resources, Information Technology Division issued a Request for Information (RFI) on May 10, 2026, with responses due by May 31, 2026, seeking detailed information regarding a web-based scheduling software solution designed to streamline Live Scan appointment scheduling across multiple County departments. The procurement seeks a centralized digital platform capable of consolidating appointment scheduling operations to improve efficiency and coordination among various departmental users. Vendors responding to this RFI are required to provide comprehensive information about their software capabilities, system architecture, implementation methodology, and demonstrated experience with similar scheduling solutions. The County is in the information-gathering phase prior to issuing a formal Request for Proposal, using RFI responses to evaluate available market solutions and vendor capabilities. Key evaluation criteria include the vendor's ability to integrate with County systems, scalability across multiple departments, implementation timeline feasibility, and proven experience delivering comparable scheduling solutions. The RFI does not specify mandatory bidders' conferences or site visits at this stage, allowing vendors flexibility in their response submissions.

The RFI document does not indicate specific set-aside designations or restrictions limiting organizational eligibility to respond, meaning the procurement appears open to qualified vendors of all business sizes and types. No incumbent vendors or current contractors are identified in the available documentation, suggesting this represents a new procurement initiative rather than a renewal or continuation of existing services. The RFI does not include pricing information, specific funding amounts, budget allocations, or contract term details at this preliminary stage, as it is designed to solicit vendor capabilities and proposed solutions rather than formal bids or pricing. No existing technology infrastructure or integration requirements are detailed in the RFI, though the County's IT Division will utilize responses received to inform subsequent procurement decisions, including RFP development, vendor selection criteria, and implementation timelines for the Live Scan appointment scheduling system.