RFP Computer Aided Dispatch (CAD) and Records Management System (RMS)

The University of Washington is seeking proposals for a comprehensive Computer Aided Dispatch (CAD) and Records Management System (RMS) to replace its legacy system. The procurement targets a fully integrated cloud-based or on-premises software solution for the University of Washington Police Department, serving approximately 70,000 population with 9 dispatch users across 5 dispatch stations. The RFP requires a system with 99.99% uptime, full compliance with Criminal Justice Information Services (CJIS) security policy standards, and capabilities to integrate with multiple existing systems including IAPro/BlueTeam, Axon/Evidence.com, SECTOR, TraCS, LiNX NW, and KC Pros Office. Evaluation criteria will assess vendor qualifications across multiple dimensions, including reputation, customer service, software solutions, implementation approach, warranty/service plan, pricing, ease of use, and feature set, with a total possible score of 100 points. Key procurement dates include RFP release on January 31, 2025, questions due by February 14, 2025, a pre-bid conference on February 21, 2025, and final proposal submissions due March 7, 2025 at 4:00 PM PST.

The solicitation encourages participation from Minority and Women's Business Enterprises (MWBE), with voluntary participation goals of 6% for Minority Business Enterprises (MBE) and 4% for Women's Business Enterprises (WBE), though no formal preference will be included in proposal evaluations. The procurement involves comprehensive system requirements including data migration, software maintenance, servers, and server operating systems under a standard maintenance/service agreement. While no specific budget range is explicitly stated, the complexity of the required integrations and system specifications suggest a significant technology investment. The system must support 1-3 Emergency Communications Officers per shift and provide robust functionality across dispatch and records management domains. Potential vendors should be prepared to demonstrate extensive experience with public safety technology solutions, strong security compliance, and the ability to seamlessly integrate with existing law enforcement and emergency response technology ecosystems.