RFP # 6000002920 - Request For Proposals (“RFP”) For Mass Notification Saas Platform As Well As Professional Services Utilizing Port Authority Dedicated Technical Account Manager For The Port Authority Office of Emergency Management (OEM)

The Port Authority of New York and New Jersey has issued RFP #6000002920 for a comprehensive Mass Notification Software-as-a-Service (SaaS) Platform and associated professional services for their Office of Emergency Management (OEM). The procurement seeks a three-year contract with two potential one-year extensions for a robust communication system capable of alerting staff, customers, tenants, and vendors during emergencies or hazardous events. Key requirements include a platform that can broadcast across multiple communication channels, integrate with enterprise systems like PeopleSoft, Fusion, WebEOC, and Microsoft Azure/Entra, and maintain compliance with cybersecurity standards such as NIST and IPAWS. The vendor must possess FedRAMP authorization and demonstrate at least ten years of continuous mass notification service experience, with proven performance under two similar contracts. Evaluation will occur in two phases, initially focusing on technical approach, firm experience, proposal alignment, and management commitment, with cost proposals considered in the second phase. Critical dates include a pre-proposal meeting on October 7, 2025, at 2:00 PM, proposal questions due by October 10, 2025, and final proposals due on October 24, 2025, at 2:00 PM.

The Port Authority has established specific participation goals for minority-owned businesses (MBE), women-owned businesses (WBE), and service-disabled veteran-owned businesses (SDVOB), with targets of 20% for MBEs, 10% for WBEs, and 3% for SDVOBs. The selected vendor will be required to provide a dedicated Technical Account Manager offering 20 hours of monthly support, with the platform capable of comprehensive implementation, data migration, on-site and remote technical support, software upgrades, and training services. While specific budget ranges are not explicitly detailed, the pricing structure encompasses one-time implementation fees, annual software licensing, user license tiers, system reporting, 24/7/365 remote support, virtual and on-site training, and professional services. The procurement emphasizes equal opportunity and non-discrimination, ensuring businesses will have full and fair opportunities to submit bids regardless of race, color, national origin, creed, sex, age, or disability. Technical assistance for potential bidders is available via email at askforbids@panynj.gov or by phone at (212) 435-4600.